Terms of Service
Last updated: January 22, 2025
Agreement to Terms
By accessing and using the Flexies website and services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service govern your use of our website, products, and services.
Use License
Permission is granted to temporarily download one copy of the materials on Flexies' website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- Modify or copy the materials
- Use the materials for any commercial purpose or for any public display
- Attempt to reverse engineer any software contained on the website
- Remove any copyright or other proprietary notations from the materials
Product Information and Availability
We strive to provide accurate product information, including descriptions, pricing, and availability. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free. We reserve the right to modify or discontinue products without prior notice.
Orders and Payment
Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product information, or suspected fraud.
Payment Terms
Payment is due at the time of purchase. We accept major credit cards and other payment methods as displayed during checkout. All prices are in Australian Dollars (AUD) unless otherwise specified.
Promotional Codes & Discounts
From time to time, we may offer promotional discount codes through our website, email campaigns, or other marketing channels. Terms of use for promotional discount codes:
- Promotional codes are valid for one-time purchases only and cannot be applied to subscription orders
- Codes may be combined with bundle discounts where indicated
- Only one promotional code can be used per order
- Codes are single-use and may have an expiration date
- We reserve the right to modify or discontinue promotional offers at any time without notice
- Codes cannot be redeemed for cash and have no cash value
- Suspected abuse, fraud, or sharing of codes beyond their intended use may result in code cancellation
Refunds on discounted orders will be processed based on the actual amount paid after discounts were applied.
Games, Giveaways & Promotions
We may offer interactive promotional games (such as "Spin to Win"), giveaways, or contests on our website. By participating, you agree that:
- All prize outcomes are determined by a weighted random selection algorithm
- Prizes are distributed in the form of discount codes redeemable on our website
- Participation requires providing a valid email address and consenting to receive marketing communications
- One entry per person per promotional period unless otherwise stated
- We reserve the right to modify, suspend, or cancel any promotional game at any time
- Prize values and availability are subject to change without notice
- Prizes are non-transferable and have no cash value
SMS Marketing Terms
By opting in to receive SMS marketing messages, you agree to:
- Receive promotional texts at the phone number provided
- Message frequency of approximately 2-4 messages per month
- Standard message and data rates may apply
- You can opt out at any time by replying STOP
- Reply HELP for assistance
Consent to receive SMS marketing is not required to make a purchase.
Shipping and Delivery
We will make every effort to ship orders within the timeframes specified. However, delivery dates are estimates and we are not responsible for delays caused by shipping carriers or circumstances beyond our control.
Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for lost, stolen, or damaged packages once they have been delivered to the address provided.
Returns and Refunds
We want you to be completely satisfied with your purchase. Returns and refunds are accepted within 30 days of delivery, subject to the following conditions:
- Items must be unopened and in original packaging
- Return postage is at the customer's cost for change-of-mind returns; Flexies covers it for damaged, incorrect or faulty items
- Refunds cover the product price only — the original shipping charge is not refunded
- Refunds will be processed to the original payment method within 5-7 business days
- Damaged or defective items will be replaced at no cost
Please see our full Refund Policy for complete details.
Product Disclaimer
Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. The statements on this website have not been evaluated by the Therapeutic Goods Administration (TGA). Always consult with a healthcare professional before starting any new supplement, especially if you are pregnant, nursing, taking medications, or have a medical condition.
Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Flexies and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use is prohibited.
Limitation of Liability
In no event shall Flexies or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on our website or products, even if we have been notified of the possibility of such damage.
Privacy Policy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our website and services, to understand our practices regarding your personal information.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in Australia.
Changes to Terms
We reserve the right to revise these Terms of Service at any time without notice. By using this website, you are agreeing to be bound by the current version of these Terms of Service.
Contact Information
If you have any questions about these Terms of Service, please contact us at:
Flexies
Email: hello@flexies.com.au
ABN: 33 691 350 704
Australia