Refund Policy
30-day returns on unopened products
Our Guarantee
30-Day Returns
We want you to love your Flexies. If you're not completely satisfied, you can send your order back within 30 days and we'll refund the product price. Return postage is at your cost, unless the item arrived damaged, incorrect or faulty.
Eligibility Criteria
Eligible for Refund
- ✓Unopened, sealed products in original packaging
- ✓Items returned within 30 days of delivery
- ✓Products purchased directly from flexies.com.au
- ✓Damaged or defective items (opened or not)
Not Eligible for Refund
- ✗Opened products (for hygiene and safety reasons)
- ✗Items returned after 30 days from delivery
- ✗Products purchased from third-party retailers
- ✗Items damaged due to misuse or improper storage
- ✗Digital gift cards where the purchaser or recipient has changed their mind
Gift-card faults and non-delivery remain covered by Australian Consumer Law. See our Gift Card Terms for full details.
Refund Process
Contact Us
Email us at hello@flexies.com.au with your order number and reason for the refund request. We'll respond within 24 hours.
Send It Back
Once approved, we'll email you return instructions and the return address. Pack your items securely and drop them off at your nearest Australia Post. Return postage is at your cost for change-of-mind returns.
Return Inspection
Once we receive your return, we'll inspect the items to ensure they meet our refund criteria. This typically takes 1-2 business days.
Refund Processed
Your refund will be processed to your original payment method within 5-7 business days. You'll receive an email confirmation when complete.
Refund Timeline
Total time from return request to refund: approximately 7-14 business days, depending on your bank's processing time. Credit card refunds may take an additional billing cycle to appear on your statement.
Who Pays Return Postage?
The short version
- •Changed your mind? Send it back at your cost — we don't provide prepaid return labels.
- •We refund the product price. The original shipping charge on your order isn't refunded.
- •If your order arrived damaged, incorrect or faulty, postage is on us — and usually you won't need to return it at all.
Nothing here limits your rights under the Australian Consumer Law.
Damaged or Defective Items
Received a Damaged Product?
We're sorry if your order arrived damaged! We'll make it right immediately:
- •Email us within 48 hours of delivery with photos of the damage
- •Include your order number and a brief description of the issue
- •We'll send a replacement at no cost — no need to return the damaged items
Subscription Refunds
Subscription Orders
Subscription orders follow the same refund policy as one-time purchases:
- •Unopened subscription orders can be refunded within 30 days
- •To prevent future charges, please cancel your subscription at least 48 hours before your next billing date
- •If you're charged after requesting cancellation, contact us for a full refund
Tip: If you're unsure about a product, consider ordering a single bottle first before subscribing!
Contact Us
Refund Support
Need help with a refund? We're here for you.
hello@flexies.com.au
We respond within 24 hours