Privacy Policy
Last updated: October 8, 2026
Introduction
At Flexies ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name, email address, and contact information
- Phone number (for SMS marketing, with your consent)
- Billing and shipping addresses
- Payment information (processed securely through third-party providers)
- Account preferences and communication settings
Usage Information
We automatically collect certain information about your device and usage patterns, including IP address, browser type, pages visited, and interaction data to improve our services and user experience.
How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and fulfilling your orders
- Providing customer support and responding to inquiries
- Sending promotional communications (with your consent)
- Improving our website functionality and user experience
- Preventing fraud and ensuring security
- Complying with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our business
- When required by law or to protect our rights
- In connection with a business transaction (merger, acquisition, etc.)
- With your explicit consent
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights and Choices
Under the Australian Privacy Principles, you have certain rights regarding your personal information:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Objection to or restriction of processing
- Data portability
- Withdrawal of consent (where applicable)
SMS and Text Message Marketing
If you opt in to receive SMS/text messages from us, we may use your phone number to send:
- Exclusive promotions and flash sales
- Order updates and shipping notifications
- VIP-only discount codes
You can opt out at any time by replying STOP to any message. Message and data rates may apply. We send approximately 2-4 marketing texts per month. Consent to receive SMS marketing is not required to make a purchase.
Cookies and Tracking
We use essential cookies to operate shopping features. With your permission where required, we also use analytics and advertising cookies to understand website traffic, measure email sign-ups and purchases, and improve our advertising. You can review or change these choices at any time through Cookie settings in the website footer.
Google Analytics Advertising Features
We use Google Analytics 4 and Google Ads measurement, including Google Signals, remarketing and conversion reporting. These services help us understand how visitors use our site, measure successful email sign-ups and purchases, and show more relevant ads on Google and its partner networks.
If you are signed into a Google account and have Ads Personalisation turned on, Google may associate your activity on our site with your Google account to improve reporting and ad relevance. Our email sign-up conversion event does not send your email address to Google. Optional Google measurement remains off until permission is available where consent is required.
You can control or opt out of this at any time:
- Manage personalised ads in your Google account: adssettings.google.com
- Review or delete your Google activity data: myactivity.google.com
- Opt out of Google Analytics entirely with the browser add-on: tools.google.com/dlpage/gaoptout
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date above.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Flexies
Email: hello@flexies.com.au
ABN: 33 691 350 704
Australia