Privacy Policy

Last updated: January 22, 2025

Introduction

At Flexies ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

Name, email address, and contact information
Phone number (for SMS marketing, with your consent)
Billing and shipping addresses
Payment information (processed securely through third-party providers)
Account preferences and communication settings

Usage Information

We automatically collect certain information about your device and usage patterns, including IP address, browser type, pages visited, and interaction data to improve our services and user experience.

How We Use Your Information

We use the information we collect for various purposes, including:

Processing and fulfilling your orders
Providing customer support and responding to inquiries
Sending promotional communications (with your consent)
Improving our website functionality and user experience
Preventing fraud and ensuring security
Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist us in operating our business
When required by law or to protect our rights
In connection with a business transaction (merger, acquisition, etc.)
With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights and Choices

Under the Australian Privacy Principles, you have certain rights regarding your personal information:

Access to your personal information
Correction of inaccurate or incomplete information
Deletion of your personal information
Objection to or restriction of processing
Data portability
Withdrawal of consent (where applicable)

SMS and Text Message Marketing

If you opt in to receive SMS/text messages from us, we may use your phone number to send:

Exclusive promotions and flash sales
Order updates and shipping notifications
VIP-only discount codes

You can opt out at any time by replying STOP to any message. Message and data rates may apply. We send approximately 2-4 marketing texts per month. Consent to receive SMS marketing is not required to make a purchase.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences, though this may affect website functionality.

Google Analytics Advertising Features

We use Google Analytics 4 with Advertising Features enabled, including Google Signals, Remarketing, and Demographics & Interests reporting. These features help us understand how visitors use our site and show more relevant ads on Google and its partner networks.

If you are signed into a Google account and have Ads Personalisation turned on, Google may associate your activity on our site with your Google account to improve reporting and ad relevance. We do not upload any personally identifiable information (such as your name, email, or address) to Google alongside this analytics data.

You can control or opt out of this at any time:

Manage personalised ads in your Google account: adssettings.google.com
Review or delete your Google activity data: myactivity.google.com
Opt out of Google Analytics entirely with the browser add-on: tools.google.com/dlpage/gaoptout

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date above.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Flexies

Email: hello@flexies.com.au

ABN: 33 691 350 704

Australia